Know What To Say
When it comes to running a business, it is important to have an experienced client/customer service staff. Keeping customers and clients satisfied should always be a primary goal. .n order to do this, it’s critical to know how to respond to those you serve. We recommend you avoid the following:
- Never tell a customer or client to calm down. This will usually only make people more upset. It’s better to be empathetic in order to understand how they might be feeling.
- Avoid telling them that you do not know the answer to their question. It’s preferable to let them know you will happily seek resolution to the question on their behalf.
- Try to avoid the words “I’m sorry”. This does not encourage satisfaction. Instead it suggests you too are helpless when you are the one providing solutions for them.