Customer Care

Know What To Say

When it comes to running a business, it is important to have an experienced client/customer service staff. Keeping customers and clients satisfied should always be a primary goal. .n order to do this, it’s critical to know how to respond to those you serve.  We recommend you avoid the following:

• Never tell a customer or client to calm down. This will usually only make people more upset. It’s better to be empathetic in order to understand how they might be feeling. 
• Avoid telling them that you do not know the answer to their question. It’s preferable to let them know you will happily seek resolution to the question on their behalf.
• Try to avoid the words “I’m sorry”. This does not encourage satisfaction. Instead it suggests you too are helpless when you are the one providing solutions for them.

To learn more about the dos/don’ts of customer service click here.